After receipt of written termination, any service fees paid in
advance by the Customer will be prorated and remitted to the Customer in
three weeks or sooner after the termination date. For example; Bob pays for a year of dialup and after three
months needs to switch to cable modem. The discount for the quarterly
rate would be subtracted from the amount paid for annual and the remainder
would either be credited towards other services or refunded. For termination
due to changes in requirements we prefer to work with the Customer and apply
advanced payments to other services to keep the discount rate effective.
If the services are terminated by Customer prior to payment for partial or
completed services performed before receipt of written termination notice, the
Customer is responsible to reimburse for the works and they are not considered property of customer until the Company is
reasonably reimbursed by Customer.
For recurring services purchased by credit
card and discounted for agreement for term of service longer than one
month, like web site hosting, the payments are
charged monthly due to merchant services requirements and discounts may be at
the end of period or over the whole period. The last charged transaction
may include adjustments for prorating over a shorter period than originally
agreed to.
A situation may arise that products were
purchased, like a printed book, and Customer requests to return. This
situation is comes under our product refund policy.
Services like Internet Access, web site
hosting, book layout, and web site publishing are not considered products and
are covered under termination policy. The purchase of physical goods or
intellectual goods presented as products are considered as products and are
covered under our product refund policy.
A situation may arise that will cause termination of a
service or account. Changes in technology, economics, and requirements
may negate a service. A good example of this is that a Customer
using dialup Internet Access may need better connectivity.
We ask if this is the case that the Customer
work with the Company to see if Company can provide a viable solution to meet
the changing requirements. If so the Company if feasible will credit
advance payments towards the solution.
The Customer may decide to terminate for
confidential reasons, however written notification is required. We would prefer a written reason
explaining why, but this is not necessary
if it conflicts with privacy. Also, if the customer elects to terminate we
need written notification in adequate time to cancel the service. For
example on telephone dialup we would like to know a week or two before the end
of the month so we can avoid paying the carriers for the next month.
Termination due to situation:
We
also reserve the right to terminate with written notice any account for convenience or
dissatisfaction. An example of this may be the costs of providing a service
becomes uneconomical or if the relationship between Customer and Company
becomes confrontational. We will make reasonable efforts to provide
suggestions of alternative solutions and a reasonable
explanation in a timely manner in this situation. This policy is in well
within the scope of the "terms and conditions"
for our services.
Termination due to usage:
Non compliance with
laws and unacceptable use of Company services by
Customer may cause termination of a service or account.
Termination due to non payment of subscription:
In
the past it has become a concern that some customers are consistently behind
on their payments. As we have tried to tell every one, if you are behind
because of a hardship, (we all have them at some point in time) please contact
us so that we can make some sort of arrangements so that your service does not
become terminated.
Unfortunately,
we have had difficulties getting some customers to communicate with us about
their bills. Because of this, the decision has been made that we reserve the
right to terminate any account that is more than three weeks past due when that
customer has not contacted us to make payment arrangements. This policy
is in well within the scope of the "terms and
conditions" for our services.
To
reconnect an account that has been terminated will incur appropriate labor
setup fees and pricing at current prices.
Resellers
who are terminated will forfeit special discounting of our price rates and
will incur appropriate labor setup fees and pricing at current prices for
services.
If
a customer is terminated a second time for non-payment that customer will be
encouraged to take their account to another provider.
We
are sorry if
this seems harsh, we try to work with everyone on their accounts, and will
continue to do so. All we are asking is that if a bill can’t be paid on time
that the customer work with us on it.
Please refer to specific terms and conditions for a specific service.
1. Contract term and renewal. The term of the contract
created by this proposal is by the payment period for the subscription services. Prices
are subject to change upon renewal
2. Termination. After the non subscription service fees
(like authoring documents, setup, or other labor specific to customer) are paid, the
contract may be terminated for convenience by either party, upon written notice. The
contract may be terminated by either party, upon written notice. After termination
date any service fees paid in
advance by the Customer will be prorated and remitted to the remitted to the
Customer in three weeks or sooner. If the services are terminated by Customer prior to payment for partial or
completed services performed before receipt of written termination notice, the works
created by the services are not considered property of customer until the Company is
reasonably reimbursed by Customer.
3. Compliance with Laws. Customer agrees to abide by, and
comply with, all Federal, State and local laws. Cocoa Village Publishing, Inc. is not responsible
for the content of the Customer’s information, and reserves the right to terminate
this contract if the Customer’s actions or information content is questioned by
Federal, State or local laws.
4. Acceptable Use Policy. An acceptable use policy is
part of these terms and conditions to protect our customers from the proliferation of
abusive electronic mail and practices generated by a minority of the Internet users. The
attachment with the description of the acceptable use policy is posted on our website
and the
attachment is part of these terms and conditions.
5. Mail Abuse Protection. The Company reserves the right
to use mail abuse protection system to protect our customers.
6. Severability. Should any provision of this contract be
found invalid or unenforceable, it shall not affect the other provisions thereof. This
contract shall be construed in all respects as if such invalid or unenforceable provisions
were omitted.
7. Entire Agreement. This contract represents the entire
agreement between the two parties concerning the express subject matter hereof. No
addition, alteration or moderation hereto and no waiver of any provision hereof shall be
valid unless made in writing and executed by both parties. The headings of the paragraphs
herein are for convenience only and shall not be used to limit or construe the content
thereof. All of the terms, covenants, warranties and representations contained herein
shall be binding upon both parties, their heirs and successors.
