Changing email password

You can call us and we can change the password for you. You can change your email by logging into the web email interface, select options, select change password and following the instructions.  Note that your login does not include domain name and if you change the password it will need to be unique and harder so you may want to mix uppercase lowercase and numbers or special characters. The email username and password is unique and not the same as web or dialup logins.  Note that if you are familiar with unix and would prefer to use ssh to open a terminal we can set that up for you and you can use unix mail or pine or other text based email programs to check email and the unix command line passwd to change password.

Getting Mail to an Email Client

Your POP Server: mail.webengr.com
Your SMTP Server: mail.webengr.com
  (available if not blocked by a firewall)
Alternate SMTP Server for customers using our "dialup services only": smtp.safepages.com

You get one email address that's active when you first sign up, and it is not a global pop account. Your main email address is whatever your login name is, and your domain.

Sending Email

SMTP (Simple Mail Transport Protocol) is used for the transmission of e-mail on the Internet, and we only provide SMTP service to authorized users via authentication.  This means that the SMTP mail server 'knows' who you are, either because you are within the same network as the mail server, or you have provided a username and password to use it.   As a fundamental Internet service, SMTP access is something that is already provided to you by your dial-up Internet Service Provider.  Since you are connecting to the Internet through your ISP's network, their SMTP server is able to identify you as an authorized user.

We use a newer method called SMTP Authentication.  SMTP AUTH is now required to send mail through our mail server mail.webengr.com or mail.cocoavillagepublishing.com (same computers).  This allows our mail server to verify that any mail it is asked to deliver is actually originating from a valid user to whom we have granted mail server privileges.  It does this by requiring your e-mail software to support SMTP AUTH (a configurable option in your mail software settings) thereby sending your e-mail username and encrypted password before transmitting outgoing mail.  SMTP AUTH is currently supported by newer e-mail client software programs such as Netscape 4.05 and 4.5, Outlook Express, Outlook 98 and Outlook 2000 and a few others.

Essentially, you have three options (not counting the Unix geek Pine option) for sending email.

1. Change the OUTGOING SMTP option in your e-mail software

This is by far the simplest option for most situations, and is quickly becoming the de facto standard for a majority of established web hosting services providers. Most users will only need to change one field in their MAIL SETTINGS referred to as the OUTGOING SMTP MAIL SERVER field. The actual name of the field mail vary slightly depending  upon your e-mail software. This field should reflect the SMTP server at your dial-up ISP. In most cases it is "mail.yourdialupisp.com" or "smtp.yourdialupisp.com".  Your dial-up ISP can provide the correct mail server address for you to use.

In summary, all of your domain related e-mail service is still handled by Cocoa Village Publishing.  Using your dial-up ISP for outgoing relay will not affect your domain name e-mail services, and allows us to provide the highest level of security on our mail servers.  We strongly urge you to consider this option first.

2.  Try WebMail

If you are familiar with Hotmail, YahooMail! or any of the other popular web-based e-mail services, Cocoa Village Publishings's mail server offers many of the same features.  You can now send and receive mail from your account using any standard web browser, anytime, anywhere (even while traveling).

3. Use SMTP AUTH with mail.cocoavillagepublishing.com.

If you have current e-mail software, aren't afraid to tinker with your mail settings and are willing to try something new - you may still be able to relay outgoing mail through DrakNet's SMTP server using the Internet mail standard RFC SMTP AUTH method. You'll also need to check your mail right before sending.

For Outlook, under TOOLS -> ACCOUNTS.    Select your mail account and click on the PROPERTIES button.  Under the SERVERS tab, check the option for 'Outgoing mail server' - 'My server requires authentication'.  Click OK and exit the mail accounts settings.

For Netscape 4.05, under EDIT -> PREFERENCES.  Select MAIL & GROUPS -> MAIL SERVER
In the MAIL SERVER USERNAME field type:  username@mail.cocoavillagepublishing.com

For Netscape 4.5, under EDIT -> PREFERENCES.  MAIL & NEWSGROUPS -> MAIL SERVERS
In the Outgoing Mail (SMTP) server field type: mail.cocoavillagepublishing.com
In the Outgoing mail server user name field type: username@cocoavillagepublishing.com

Common SMTP Problems

550 relaying denied - - if you get '550 relaying denied' this is because the server may have employed pop before smtp authorization - which means you need to check the box in your email program for authorization as well as check your mail before sending any as this authenticates your IP number on the server for a short time.

Although we supply an smtp server address we do not officially endorse sending email through the server and will only offer minimal support because of the variety of issues that could be causing problems and suggest if your problem continues that you change the outgoing smtp server to that of your ISP - this is the simplest solution and makes no difference to people who receive your email as all they see is the from and reply to addresses.

I'm getting the following error when using my email account: The connection to the server has failed. Account 'mail.yourname.com', Server 'mail.yourname.com', Protocol SMTP, Port 25, Secure(SSL) No, Socket Error 10060, Error Number 0x800CCC0E

The reason you are getting this is that some ISP's including DCAnet, AT&T WorldNet, MindSpring, MSN, Prodigy Internet, Sprynet, EarthLink, USAOnline and NetZero, require you to send all outgoing messages through their mail servers. they will not allow you to send through your own. Use your ISP's SMTP server - again, we provide SMTP as a courtesy but because of it's high security we don't recommend you use it unless you absolutely have to.

If you are using us for dialup, try smtp.safepages.com (The qwest dialup is known to firewall smtp).

Pine & Mail Users

If you normally SSH into the domain and read/send email from there, we recommend you use Pine and not mail. Mail will send email out from the server designation and not your domain, as will Pine if not configured properly. Please make sure that you set the proper configuration settings in Pine before using the program.

To access Pine, type pine at the server prompt (command line) after connecting in to the server. To configure Pine so that it will show your email address and not the server's, type s to setup, and then choose c to configure. Set Your Personal Name to the name you wish to appear on outgoing mail, user-domain to your domain name (do not include the www.), and any additional configuration is optional. This is a necessity. Save your changes and hit E to exit the configuration and return to the main menu.

To read mail, choose option "I" which will allow you to view messages in your current folder. Use the up and down arrow to highlight the message you wish to read, hit enter when the message you wish to read is highlighted. To reply, hit R while the message is open. Type in what you wish, and then hit CNTRL and X at the same time to send.

WebMail